Solve the Business Puzzle: The Merits of Mediation
A key to conflict - look for miscommunication and unmet expectations. Commercial, paid or volunteers, owners, supervisors, managers, employees and customers - in any combination – can add up to conflict, problems, hurt, anger, disappointment, loss of business, turnover, and less productivity.
This training will touch on how mediation and conflict coaching can be a jumping off point to a great turnaround and when mediation is not the best way to resolve conflict.
Come prepared with examples of previous conflicts to use in a Mock Mediation.
Key learning points: